Thank you for your patience during our closure. Here are the answers to some of the questions that you have about how to use the library during our closure.

Why is the Clive Public Library closed and how long will we be closed?

The City of Clive is heeding the CDC's warning to cancel programs and limit public gatherings due to COVID-19 concerns. Starting March 18th, the library will be closed to the public. (please note this is a fluid situation and dates may be changed with no notice). All programs and meetings have been cancelled through May 31, 2020. All items are due on June 1, 2020.

You will only be able to access online digital resources during this time period.

Can I place a hold on new materials?

Currently, we are not accepting holds on new materials. We are encouraging our patrons to use our website and resources there, including Bridges and hoopla.

What about books that I have that are due?

Due dates have been extended until April 30th for all materials that were due between March 16th - April 9th. If an item was due before March 16th, we will not automatically extend the due dates, but those materials will NOT accrue any additonal fines after we are open. You can still pay current fines online.

Should I bring my items back to the library?

There is no pressure to return your items as we are not assessing fines at this time, but the book drop is open if you would like to use it.

What if my library card is set to expire while you are closed?

All cards with expirations dates beginning January 1, 2020- March 31, 2020 have been set to expire on June 30, 2020.

Can I sign up for a library card digitally?

YES! Due to the library being closed to the public, we are now offering people the opportunity to sign up for a digital library card. (NOTE: Cardholders must be a resident of Clive or rural Polk County to access some digital resouces) Sign up HERE.

Where can I find updates on this situation from the City of Clive?

The latest updates can always be found HERE.

I have a question? Is there anyone that can help me?

Library staff is in the building answering questions Monday-Friday 9am-5pm, until the situation is no longer safe. 515-453-2221

You can also send an email to staff@cityofclive.com with your questions.

Any voicemail or email will be answered within 24-48 hours.

I want to use the Clive Public Library digital collection but I don't live in Clive, can I?

The digital collection that Clive Public Library offers (hoopla, Bridges/Libby) is available to our Clive and Polk County residents only.

You can use these same resources (excluding hoopla in most libraries) at your home town library.

Digital collections are based where you pay your home property taxes. That is why even though you have a library card in Clive, West Des Moines and Waukee if you are RESIDENT of Urbandale you will need to use your Urbandale library card to access Bridges.

I want to reserve an Adventure Pass, Can I do that?

Some of the event locations are opening again. They are under new guidelines like many places in Iowa. Please contact the location that you are thinking of reserving before clicking the date.

****BLANK PARK ZOO****As a way to montior how many visitors they have in the park they are doing timed tickets. PLEASE CONTACT THE LIBRARY TO MAKE YOUR RESERVATIONS. PLEASE HAVE MULITPLE DATES FOR YOUR ADVENTURE READY. skeller@cityofclive.com