Resident Satisfaction Survey
The City has completed the 2020 Clive Resident Survey in partnership with the National Research Center (NRC) and Polco. It was mailed in mid-March and paper and online responses were collected through mid-April. NRC has been the City's partner on the biannual survey since 2012, and we now have five surveys (2012, 2014, 2016, 2018, and 2020) that can help community leaders identify trends in resident attitudes and opinions over time.
We conduct the survey once every two years because…
- It allows us to benchmark our performance against over 500 communities across the country including 8 jurisdictions in the Des Moines Metro (Altoona, Ankeny, Des Moines, Johnston, Pleasant Hill, Polk County, Urbandale, West Des Moines) and 12 other Iowa jurisdictions (Ames, Bettendorf, Carroll, Cedar Rapids, Davenport, Indianola, Iowa City, Knoxville, Sioux Center, Marion, Newton, Waverly)
- It helps us monitor progress on City goals and evaluate resident awareness of specific topics
- It informs strategic planning and priority setting
- It supports long term neighborhood planning
- It is a good tool for community engagement and listening
Key findings from the 2020 survey include the following:
- Over the past 8 years--but especially in 2020--residents across demographic groups and neighborhoods report that Clive is an extremely desirable place to live, and trust in City government is high. Clive ranked #1 out of hundreds of other jurisdictions nationwide for the job the government does at being honest, being open and transparent to the public, informing residents about issues facing the community, and treating residents with respect.
- Residents put high value on safety, have high opinions of Clive law enforcement, and these trends have been persistent over time. Safety service ratings were strong and generally higher than the national averages; about 9 in 10 gave positive marks to police/sheriff services, crime prevention, ambulance/EMS, fire, and fire prevention services.
- Residents’ opinions of the overall quality of the transportation system in Clive is declining; opinions on street repair work are noticeably lower in 2020 compared to 2018.
- Modest differences between “east of interstate” and “west of interstate” neighborhoods persist, though all neighborhoods continue to give high ratings to the City for governance, quality of life, and built environment.
- Clive’s economy is a valued asset but resident optimism is on the decline, likely because of the COVID-19 pandemic (survey responses were collected from mid-March to mid-April). That said, perceptions of economic development and the cost of living in Clive were much higher than national benchmarks. Residents’ assessment of the cost of living ranked #1 when compared to all other jurisdictions in NRC’s benchmarking database.
2020 Survey Reports
- City Council memo summarizing survey results
- Community Livability Report
- Trends Over Time Report
- Geographic Comparisons Report
- Demographic Comparisons Report
- Technical Appendicies