Utility Rates & Billing

Ways to Start Service
Residential utility services - online, click here  or contact customer service at 515-867-5199
Commercial utility services - contact customer service at 515-867-5199

Billing
Utility bills are sent out on the first day of every month and are due on the 15th.  You can opt-out of paper bills and receive your bill electronically by setting up an account with Xpress Bill Pay. Online bills display similar to your paper statement, so you'll find it easy to read your bill on a screen. You can view up to two years' history of your account online, so you can compare your current bill to a previous bill.

Payment Methods
Clive has partnered with Xpress Bill Pay, the premier provider for online payment systems. Click here to see payment options.

Utility Rates

Water: effective 5/15/2020
Sewer: effective 5/15/2020
Sewer Availability: effective 5/15/2020
Residential Storm Water: effective 5/15/2020
Commercial/Industrial Storm Water: effective 5/15/2020
Residential Irrigation: effective 5/15/2020
Commercial Irrigation: effective 5/15/2020

 

$7.76 per 1,000 gallons 
$6.10 per 1,000 gallons
$8.00 per month
$8.61 per month
$8.61 per ERU per month
$7.76 per 1,000 gallons
$9.25 per 1,000 gallons


Water Consumption Alert System

The Water Consumption Alert System is a free service provided by the City that will notify you by email in the event of a spike in water usage.  At this time, known system issues are being addressed. Until the issues are resolved, no new sign ups will be accepted.  Current customers signed up for the service, please be aware that not all alerts are triggering emails as it should be.

This service is provided as a convenience to the utility customers. Although the City has made every effort to ensure the accuracy and reliability of the system, the City cannot make any warranties or guarantees. In no event shall the City be liable for damages of any kind, arising out of or in connection with the use of service.