Citizen Survey Results

The City of Clive collaborated with ETC Institute of Olathe, Kansas, a marketing research firm that specializes in the administration of community-based surveys for local governmental organizations, to administer a survey to Clive residents during the fall of 2008. The survey’s purpose is to assess citizen satisfaction with the delivery of major City services and to help determine priorities for the community.  It was conducted as part of the city’s ongoing strategic plan and represents the first citywide opinion tracking study conducted for the City.

The seven-page survey was administered by mail to a random sampling of 1200 households.  513 households responded to the survey (43% response rate), and the results have a 95% level of confidence with a precision of at least +/- 4%. The city thanks the residents who completed and returned the surveys. Their input is valuable and will be considered as the city develops its plans.

Some key results of the survey are:

  • Overall, citizens feel the city is doing an excellent job of delivering city services.  The overall satisfaction with city services rated 29% above the national average!
  • 97% of respondents rate the quality of life in Clive as excellent or good, and 96% rate Clive as an excellent or good place to raise children.
  • Clive fared very well in comparison to other cities surveyed by ETC Institute.
  • Areas of greatest satisfaction are the quality of fire and emergency medical services, the quality of water utility services, the quality of parks and recreation facilities and programs, and the quality of police services.
  • Citizens also report they are pleased with the performance of city employees with whom they have had contact.
  • Areas for improvement include maintenance of city streets and the management of traffic congestion.

2008 Survey Results Component Sections:

Executive Summary (PDF 58.5 KB)

Section 1: Charts and Graphs (PDF 442 KB)

Section 2: Benchmarking Data (PDF 224 KB)

Section 3: Importance-Satisfaction Analysis (PDF 241 KB)

Section 4: Tabular Data (PDF 611 KB)

Section 5: Survey Instrument (PDF 251 KB)

Presentation Prepared for City Council (PDF 2.03 MB)

Complete 2008 Citizen Survey Results (PDF 1.02 MB)