Utility Service & Billing

General Billing Information

Residents living within the city limits receive a billing for the following services:  water, sewer, storm water, and garbage collection, which includes recycling. 

  • Billings for these services are issued on the last working day of the month. 
  • Bills are due the 15th of the following month, with the exception of final bills. 
  • After the 15th of the month, all unpaid accounts will have a 10% penalty applied. 
  • A reminder notice will be sent within five days of the 15th of each month on all unpaid accounts. 
  • Payments not received by the date in the reminder notice, result in service being disconnected. 
  • If service is disconnected, a disconnect and reconnect fee will be assessed.   

Payments may be made in the following manner:

  • "Easy Pay" - Complete the “Easy Pay” application form and mail to the Clive Water Department, 1900 NW 114th Street, Clive, IA  50325 or call 515-867-5199 to set up.  Payment will be debited from the account designated on the 15th of the month.  There is no fee for this type of payment.  
  • Credit/Debit Cards, Electronic Checks - Payment can be made online by credit card, debit card, or electronic check.  Only the utility account balance will be presented for payment.  A nominal fee is charged for the service.  These payments are applied to your utility account within 24 hours.   
  • Payments may be mailed to the Clive Water Department, 1900 NW 114th Street, Clive, IA  50325.
  • Bills may be paid at several different grocery store locations.  Payments made at the grocery store locations will be accepted from the 1st through the 15th of each month only. 

Hy-Vee – 7101 University Ave., Windsor Heights
Hy-Vee – 1700 35th Street, West Des Moines
Hy-Vee – 1725 Jordan Creek Pkwy., West Des Moines

  • Payments are accepted at the City Hall office located at 1900 NW 114th St.  Office hours are Monday through Friday 8 a.m. – 5 p.m.  For after hour payments there are two drop box locations, one located at City Hall directly across from the main entrance.  Another drop box is located at Dymond Public Safety Center, 8505 Harbach, adjacent to the front entrance. 
  • Bill Pay - Payment can be initiated electronically through your bank.  These payments can take from 5 to 10 business days to be applied to your utility account.  A check is mailed to the City from your bank.

A security deposit is required for all utility accounts. 

  • Residential owner              $ 50.00
  • Residential renter              $100.00

Residents moving from one location to another within Clive are not required to pay an additional deposit.  The deposit will transfer to the new address. 

Before service is established in your name, payment of the deposit is required.  Deposits are payable at City Hall, 1900 NW 114th Street, or mailed within 2-3 days of service. 

If you need further assistance, please call utility billing customer service at 515-867-5199.

 

Utility Rates

Water rates: effective 4/1/2011
Inside, domestic water

 
$7.10/per 1000 gallons
Sewer rates: effective 7/1/2013
 
$4.18/per 1000 gallons water
Sewer availability rate: effective 7/1/2013
 
$5.48/flat fee per month
Storm water rates: effective 7/1/2013
 

Residential - $5.29 per month
Commercial/Industrial - $5.29 per ERU per month

Residential Irrigation rates are as follows: effective 4/1/2011

First 7,500 gallons/month
7,600 - 15,000 gallons/month
16,000 - 30,000 gallons/month
31,000 gallons or more/monthly

 
$7.10/per 1000 gallons
$8.03/per 1000 gallons
$10.26/per 1000 gallons
$11.69/per 1000 gallons
Commercial Irrigation rate: $8.47/per 1,000 gallons effective 4/1/2011
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