If your mailbox is damaged by the City while plowing snow, contact the Public Works Department at 515-223-6231.
Property owners are responsible for the maintenance of custom-built mailboxes. If the City damages the mailbox beyond use, a standard curbside mailbox and breakaway post will be provided or the property owner can be reimbursed up to a maximum replacement amount set by council. Click here to view the fee schedule. If the property owner performs the replacement, reimbursement will not exceed the established cost for a standard curbside mailbox and breakaway post. Property owner must submit an application for a custom-built mailbox with the City prior to making any needed repairs.