Utilities
General Billing Information –
Residents living within the city limits receive a billing for the following services: water, sewer, storm water, and solid waste, which includes recycling.
- Billings for these services are issued on the last working day of the month.
- Bills are due the 15th of the following month, with the exception of final bills.
- After the 15th of the month, all unpaid accounts will have a 10% penalty applied.
- A reminder notice will be sent within five days of the due date.
- Payments not received by the date in the reminder notice, result in service being disconnected.
- If service is disconnected, a disconnect and reconnect fee will be assessed.
Payments may be made in the following manner:
- Direct bill payment through your bank. Complete the “Easy Pay” application form and mail to the City of Clive, 1900 NW 114th Street, Clive, IA 50325. Payment will be debited from the account designated on the 14th of the month.
- Payments may be mailed to the Clive Water Department, 1900 NW 114th Street, Clive, IA 50325.
- Bills may be paid at five different grocery store locations. Payments made at the grocery store locations will be accepted from the 1st through the 15th of each month only.
Dahl’s – 8700 Hickman Road, Clive
Dahl’s – 15500 Hickman Road, Clive
Hy-Vee – 7101 University Ave., Windsor Heights
Hy-Vee – 1700 35th Street, West Des Moines
Hy-Vee – 1725 Jordan Creek Pkwy., West Des Moines
- Payments are accepted at the City Hall office located at 1900 NW 114th St. Office hours are Monday through Friday 8 a.m. – 5 p.m. For after hour payments there are two drop box locations, one located at City Hall directly across from the main entrance. Another drop box is located at Dymond Public Safety Center, 8505 Harbach, adjacent to the front entrance.
A security deposit is required for all utility accounts.
- Residential owner $ 50.00
- Residential renter $100.00
Commercial deposits are based on the average monthly water consumption history.
Residents moving from one location to another within Clive are not required to pay an additional deposit. The deposit will transfer to the new address.
Before service is established in your name, payment of the deposit is required. Deposits are payable at City Hall, 1900 NW 114th Street, or mailed within 2-3 days of service.