Citizen Satisfaction Survey

2014 Survey Results

In early 2014 the City of Clive contracted with National Research Center, Inc. (NRC) of Boulder, Colorado to perform a citizen satisfaction survey of Clive residents.  The National Citizen Survey (NCS) was developed by NRC to provide a statistically valid survey of resident opinions about community and services provided by local government.  The survey results are to be used by staff, elected officials and other stakeholders for community planning and resources allocation, program improvement and policy making.

The five-page survey was administered by mail in January 2014 to a random sampling of 1,200 households.  319 responses were received for a 28% response rate, with a +/- 5% margin of error.  All Clive results were compared to a national database of responses from 500 local government jurisdictions from across the country.

Some key results of the 2014 survey were:

  • Overall, 92% of Clive residents rated their quality of life as "excellent" or "good".
  • Of the 45 community characteristics rated, Clive ranked above national benchmarks in 27 characteristics, with one rated below the benchmark and the rest similar to benchmarks
  • 16 of the 36 Governance items rated above the benchmarks, with the other 20 similar to the benchmarks.
  • Clive residents indicated a strong trust for the City of Clive government and feel they receive good value for their City tax dollar.
  • 97% of Clive residents would recommend living in Clive to someone else.
  • Citizen satisfaction ratings increased for street repair, the economy and shopping opportunities.
  • Citizen ratings of the City's overall direction, treat residents fairly and services provided were all higher than comparison communities.

2014 Citizen Survey Reports

Previous Citizen Survey Results for 2012 & 2008

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