Citizen Satisfaction Survey

2015 Quality of Life Survey Results

In Summer 2015 the City of Clive contracted with National Research Center, Inc. (NRC) of Boulder, Colorado to perform a citizen satisfaction survey of Clive residents specific to the City's quality of life programs and facilities.  The customized survey was developed by NRC to provide a statistically valid survey of resident opinions about the City of Clive's services for the Clive Greenbelt, parks, trails, recreation and the Clive Public Library.  The survey results are being used by staff, elected officials, the Parks & Recreation Board, the Library Board of Trustees and the Greenbelt Steering Committee to determine proper resource allocation, program improvement and policy making as it relates to these quality of life programs and services.

The three-page survey was administered by mail in June 2015 to a random sampling of 1,200 households.  347 responses were received for a 30% response rate, with a +/- 5% margin of error.  A full report of the survey results is available HERE.

Some key results of the 2015 Quality of Life survey were:

  • 9 in 10 Clive residents rank the Greenbelt as Excellent or Good.
  • 7 in 10 would rather see taxes increased than Greenbelt and Park services reduced.
  • Clive residents want to maintain current quality of life service levels and programs for the Greenbelt, Parks and library.
  • Short-term priorities are maintaining/replacing the Greenbelt Trail (repaving), stabilizing Walnut Creek and providing more neighborhood connections to the Greenbelt Trail.

2014 Survey Results

In early 2014 the City of Clive contracted with National Research Center, Inc. (NRC) of Boulder, Colorado to perform a citizen satisfaction survey of Clive residents.  The National Citizen Survey (NCS) was developed by NRC to provide a statistically valid survey of resident opinions about community and services provided by local government.  The survey results are to be used by staff, elected officials and other stakeholders for community planning and resources allocation, program improvement and policy making.

Due to the high ratings the City received from Clive residents, the City received a Voice of the People Award for the City's "Built Environment".  The award recognizes the City as having one of the highest citizen satisfaction ratings in the "Built Environment" category as compared to all communities that utilize NRC for their citizen surveying.

The five-page survey was administered by mail in January 2014 to a random sampling of 1,200 households.  319 responses were received for a 28% response rate, with a +/- 5% margin of error.  All Clive results were compared to a national database of responses from 500 local government jurisdictions from across the country.

Some key results of the 2014 survey were:

  • Overall, 92% of Clive residents rated their quality of life as "excellent" or "good".
  • Of the 45 community characteristics rated, Clive ranked above national benchmarks in 27 characteristics, with one rated below the benchmark and the rest similar to benchmarks
  • 16 of the 36 Governance items rated above the benchmarks, with the other 20 similar to the benchmarks.
  • Clive residents indicated a strong trust for the City of Clive government and feel they receive good value for their City tax dollar.
  • 97% of Clive residents would recommend living in Clive to someone else.
  • Citizen satisfaction ratings increased for street repair, the economy and shopping opportunities.
  • Citizen ratings of the City's overall direction, treat residents fairly and services provided were all higher than comparison communities.

2014 Citizen Survey Reports

Previous Citizen Survey Results for 2012 & 2008

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